Delivery & Returns
Please read below for information about our delivery and returns
The goods will be delivered to the customer at the address detailed on the order form. If you are not in the property when the parcel is being delivered please note it may be left with a neighbour or a secure location at the property.
- Delivery is limited to within mainland uk
- Goods are normally dispatched within 5-7 working days of receipt of order (excluding weekends and bank holidays).
- orders received after 2pm will be processed the next working day (excluding bank holidays)
- We aim to have stock available on all items and to deliver goods to your delivery address within the timescales appropriate but such timescales are approximate only.
- In the event that you miss your delivery, please contact us as soon as you can.
- Any dates quoted for delivery of the goods are approximate only and nanu shall not be liable for any delay in delivery of the goods caused by a reason outside of our reasonable control.
- please contact us if you receive any damaged or incorrect items within the first 30 days
Free returns within the first 30 nights**
- contact us within the first 30 nights of receiving your original order** to let us know you want to return your nanu and a reason. We will then provide you with a return reference and further instructions.
- please ensure your nanu is suitably packaged for return with a strong outer cover. Please include your returns details inside of the package (Returns reference, name, refund or replacement, pillow in original packaging)
- You must return the goods within 30 days of notifying us of your wish to return the order. Please return goods to Customer Services, E Bedding Ltd, Hanson Point, Hanson Close, Middleton, Manchester, M24 2HD or affix your returns label.
returns after the first 30 nights
- Please contact us if you your items are faulty or damaged
- Unless the goods are faulty or damaged we will not accept the returns after 30 days
- if the product cannot be returned by post we advise that you use the carrier which delivered the product to you.
- please return goods to customer services, e bedding ltd, hanson point, hanson close, middleton, manchester, m24 2hd
**30 night free trail is from the date of receiving the original purchase and does not apply to subsequent orders
If for any reason you need to return your NANU pillow it will need placing in the returns bag supplied in the delivery box to protect the pillow during transit. All returned nanu pillows will be given to the homeless.
Our returns will be given to the homeless