please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.
if the product is unsuitable within 30 days of purchase, you may return it for a full refund. you must return the product in its original packaging. returns within the first 30 days are free of charge – just use the returns label provided by us. we will not cover the cost of returns sent without prior authorisation from customer services and a valid returns code.
We are sorry to hear that you are having issues with the courier company. Please contact us with your name and order number and we will contact our courier to resolve your issue. Please be aware we cannot rearrange deliveries for you. This will need to be done directly with the courier.
Please ensure the item is suitability packaged for return with a strong outer cover. Please include your return details inside the package. These details need to include;
-Whether a Refund/Replacement is required
If your return reason is unwanted, incorrect or damaged please return with original packaging.
if your return reason is faulty we do not require the original packaging
Returns within the first 30 days are free of charge – just use the returns label provided by us. we will not cover the returns cost of any returns sent without prior authorisation from customer services and a valid returns code. for further information please see our delivery and returns page.
please contact us to advise of your intention to return and provide a reason. we will then provide a return reference and free returns label for you to include in your return.
We use Hermes and DPD. You will be notified via your shipment confirmation email which courier has been selected for your delivery.
Yes we deliver all order items at the same time. If there is any issue with your order a member of our customer service team will be in contact with you via the contact details provided on your order.
Our couriers prefer a signature when they deliver, so yes, it is advisable for someone to be at home. However if you are not available when the courier arrives the courier may leave the parcel with a neighbour or in a secure location. If you do miss your delivery don’t worry, check out the my hermes website using your tracking number supplied. For help with your delivery, just contact us.
Deliveries are 5-7 days excluding weekends and bank holidays on orders purchased before 2pm. For further information please see our delivery and returns page.
express 2-3 working days is £3.95 and standard 5-7 Working days is free