FAQs

 

please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.

We really hope you are happy with the product we have made for you but we know we do not always get it spot-on.  If you are unhappy with your nanu order you are free to exchange your item(s) within 7 days of receipt of the goods. Item(s) can only be exchanged for a similar product with different specifications. Exchanges only apply to the original ordered item(s) and can only be exchanged once. Please contact the customer service team within 7 days notifying us of your wish to exchange under the 7 Nights’ Guarantee.

The return of goods within the 7 Nights’ Guarantee will be at your own cost and must be returned in the original packaging. We advise if you wish to use the carrier which delivered the goods, we will be able to provide a link and associated costs. Please contact our customer service team for further information.

Please do not send your product back to us without contacting our customer service team as they will only acknowledge returned items with a valid return reference number.

the nanu pillow can be washed on a gentle cycle at 40 degrees.

19 x 29″/48 x 74 cm which will fit inside a standard pillowcase

As with all pillows we recommend gently plumping the pillow daily for comfort.

the filling is special rolled clusters of polyester fibre. they have down-like qualities in that they fill the pillow really well, including the corners, keep a really nice shape and do not go as flat as other fibres. the cluster filling technique we use means the pillow is machine washable in a domestic machine. the filling is made from recycled plastic bottles. each nanu pillow stops 17 plastic bottles going to landfill.

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