FAQs

 

please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.

if the product is unsuitable within 30 days of purchase, you may return it for a full refund.  you must return the product in its original packaging.  returns within the first 30 days are free of charge – just use the returns label provided by us. we will not cover the cost of returns sent without prior authorisation from customer services and a valid returns code.

We are really sorry to hear this. Please check your spam/junk inbox. If you find it in either of the spam or junk folders please mark the email as “not spam”. Adding support@nanusleep.co.uk to your contacts list can help, too.

If you are unable to find the email please contact us and we will support you with this.

We offer multiple payment options with credit or debit card or PayPal.

Unfortunately, we don’t use cheques. Due to security reasons, we are only able to refund via the original payment method at the time of ordering.

Refunds can take up to 3-5 working days once the item has been returned or evidence is produced that the item is being returned. It can take 7-10 days for the return to reach us.

the nanu pillow can be washed on a gentle cycle at 40 degrees.

19 x 29″/48 x 74 cm which will fit inside a standard pillowcase

As with all pillows we recommend gently plumping the pillow daily for comfort.

The filling is special rolled clusters of polyester fibre. They have down-like qualities in that they fill the pillow really well, including the corners, keep a really nice shape and do not go flat. The cluster filling technique we use means the pillow is machine washable in a domestic machine. The filling is made from recycled plastic bottles. Each nanu pillow stops 17 plastic bottles going to landfill.

We are sorry to hear that you are having issues with the courier company. Please contact us with your name and order number and we will contact our courier to resolve your issue. Please be aware we cannot rearrange deliveries for you. This will need to be done directly with the courier.

Please ensure the item is suitability packaged for return with a strong outer cover. Please include your return details inside the package. These details need to include;

-Return Reference

-Name

-Whether a Refund/Replacement is required

If your return reason is unwanted, incorrect or damaged please return with original packaging.

if your return reason is faulty we do not require the original packaging

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