FAQs

 

please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.

you can choose whether to personalise the hot&not duvet, just for you or for you and your partner. the hot&not duvet is first of its kind and will help to optimise your nights sleep. No matter the humidity, the hot&not duvet will facilitate your preference. The nanu duvet is tailored to best suit you, while the hot&not duvet offers tailoring for you and your partner by offering two preferences in one duvet.

the nanu duvet can be machine washed on a gentle cycle at 40 degrees

the nanu duvet can be tumble dried on a cool setting

the hot&not duvet comes with tags on each side to indicate which side is which. if you still are not sure, the side with the most stitched channels is the cooler side.

the hot&not duvet is constructed from a microfibre cover and hollowfibre filling. the filling is made from recycled plastic bottles. each nanu duvet stops 17 plastic bottles going to landfill.

extra cool is equivalent to 4.5 tog
chilled is equivalent to 7.5 tog
comfy is equivalent to 9 tog
cosy is equivalent to 10.5 tog
snuggly is equivalent to 12 tog
toasty is equivalent to 13.5 tog
even toasty is equivalent to 15 tog

uk double – 200cm x 200cm

uk king – 220cm x 225cm

We really hope you are happy with the product we have made for you but we know we do not always get it spot-on.  If you are unhappy with your nanu order you are free to exchange your item(s) within 7 days of receipt of the goods. Item(s) can only be exchanged for a similar product with different specifications. Exchanges only apply to the original ordered item(s) and can only be exchanged once. Please contact the customer service team within 7 days notifying us of your wish to exchange under the 7 Nights’ Guarantee.

The return of goods within the 7 Nights’ Guarantee will be at your own cost and must be returned in the original packaging. We advise if you wish to use the carrier which delivered the goods, we will be able to provide a link and associated costs. Please contact our customer service team for further information.

Please do not send your product back to us without contacting our customer service team as they will only acknowledge returned items with a valid return reference number.

We are really sorry to hear this. Please check your spam/junk inbox. If you find it in either of the spam or junk folders please mark the email as “not spam”. Adding support@nanusleep.co.uk to your contacts list can help, too.

If you are unable to find the email please contact us and we will support you with this.

We offer multiple payment options with credit or debit card or PayPal.

Unfortunately, we don’t use cheques. Due to security reasons, we are only able to refund via the original payment method at the time of ordering.

Refunds can take up to 3-5 working days once the item has been returned or evidence is produced that the item is being returned. It can take 7-10 days for the return to reach us.

register below to receive our emails with the latest news and exclusive offers!

Scroll down to subscribe