FAQs

 

please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.

if the product is unsuitable within 30 days of purchase, you may return it for a full refund.  you must return the product in its original packaging.  returns within the first 30 days are free of charge – just use the returns label provided by us. we will not cover the cost of returns sent without prior authorisation from customer services and a valid returns code.

We are really sorry to hear this. Please check your spam/junk inbox. If you find it in either of the spam or junk folders please mark the email as “not spam”. Adding support@nanusleep.co.uk to your contacts list can help, too.

If you are unable to find the email please contact us and we will support you with this.

We offer multiple payment options with credit or debit card or PayPal.

Unfortunately, we don’t use cheques. Due to security reasons, we are only able to refund via the original payment method at the time of ordering.

Refunds can take up to 3-5 working days once the item has been returned or evidence is produced that the item is being returned. It can take 7-10 days for the return to reach us.

the nanu pillow can be washed on a gentle cycle at 40 degrees.

19 x 29″/48 x 74 cm which will fit inside a standard pillowcase

As with all pillows we recommend gently plumping the pillow daily for comfort.

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