please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.
The filling is special rolled clusters of polyester fibre. They have down-like qualities in that they fill the pillow really well, including the corners, keep a really nice shape and do not go flat. The cluster filling technique we use means the pillow is machine washable in a domestic machine. The filling is made from recycled plastic bottles. Each nanu pillow stops 17 plastic bottles going to landfill.
We are sorry to hear that you are having issues with the courier company. Please contact us with your name and order number and we will contact our courier to resolve your issue. Please be aware we cannot rearrange deliveries for you. This will need to be done directly with the courier.
Please ensure the item is suitability packaged for return with a strong outer cover. Please include your return details inside the package. These details need to include;
-Whether a Refund/Replacement is required
If your return reason is unwanted, incorrect or damaged please return with original packaging.
if your return reason is faulty we do not require the original packaging
Returns within the first 30 days are free of charge – just use the returns label provided by us. we will not cover the returns cost of any returns sent without prior authorisation from customer services and a valid returns code. for further information please see our delivery and returns page.
please contact us to advise of your intention to return and provide a reason. we will then provide a return reference and free returns label for you to include in your return.
We use Hermes and DPD. You will be notified via your shipment confirmation email which courier has been selected for your delivery.
Yes we deliver all order items at the same time. If there is any issue with your order a member of our customer service team will be in contact with you via the contact details provided on your order.