FAQs

 

please have a look through help and support for an answer to your question. you'll also find buttons throughout enabling you to contact our support team.

the nanu pillow can be washed on a gentle cycle at 40 degrees.

19 x 29″/48 x 74 cm which will fit inside a standard pillowcase

As with all pillows we recommend gently plumping the pillow daily for comfort.

the filling is special rolled clusters of polyester fibre. they have down-like qualities in that they fill the pillow really well, including the corners, keep a really nice shape and do not go as flat as other fibres. the cluster filling technique we use means the pillow is machine washable in a domestic machine. the filling is made from recycled plastic bottles. each nanu pillow stops 17 plastic bottles going to landfill.

We are sorry to hear that you are having issues with the courier company. Please contact us with your name and order number and we will contact our courier to resolve your issue. Please be aware we cannot rearrange deliveries for you. This will need to be done directly with the courier.

Please ensure the item is suitability packaged for return with a strong outer cover. Please include your return details inside the package. These details need to include;

-Return Reference

-Name

-Whether a Refund/Replacement is required

If your return reason is unwanted, incorrect or damaged please return with original packaging.

if your return reason is faulty we do not require the original packaging

unless the goods are faulty, damaged or incorrect you will need to pay for the return postage. if the product is one which cannot be returned by post, we advise that if you use the carrier which delivered the product to you, we will be able to provide a link and associated costs. Please contact our customer service team for further information

please contact us to advise of your intention to return and we will then provide a return reference. You can then choose to return your item(s) using your own method or our customer service team can supply a courier link. Please be aware that we do not accept Non-Faulty item(s)

We use Hermes and DPD. You will be notified via your shipment confirmation email which courier has been selected for your delivery.

yes we deliver all order items at the same time. if there is any issue with your order a member of our customer service team will be in contact with you via the contact details provided on your order. For any issues with deliveries please contact our customer service team.

Our couriers prefer a signature when they deliver, so yes, it is advisable for someone to be at home. However if you are not available when the courier arrives the courier may leave the parcel with a neighbour or in a secure location. If you do miss your delivery don’t worry, check out the my hermes website using your tracking number supplied. For help with your delivery, just contact us.

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