Your Guarantee

 

 

please retain your order confirmation as proof of purchase. This guarantee is only valid if the item has been used for domestic use only.

 

7 Nights’ guarantee

We really hope you are happy with the product we have made for you but we know we do not always get it spot-on.  If you are unhappy with your nanu order you are free to exchange your item(s) within 7 days of receipt of the goods. Item(s) can only be exchanged for a similar product with different specifications. Exchanges only apply to the original ordered item(s) and can only be exchanged once. Please contact the customer service team within 7 days notifying us of your wish to exchange under the 7 Nights’ Guarantee.

The return of goods within the 7 Nights’ Guarantee will be at your own cost and must be returned in the original packaging. We advise if you wish to use the carrier which delivered the goods, we will be able to provide a link and associated costs. Please contact our customer service team for further information.

Please do not send your product back to us without contacting our customer service team as they will only acknowledge returned items with a valid return reference number.

 

2 Year manufacturer’s guarantee

If your purchase is faulty, damaged or incorrect in any way, you can return it within 14 days in accordance with our returns policy to arrange an exchange or full refund.

if a manufacturing fault* develops within 2 years of purchase, please contact our customer services team. Any faulty items between 2 weeks and 2 years can only be exchanged.

all faulty products (apart from the exclusions below) will be replaced and returned within 28 days to the same specification as originally ordered.

Our customer service team will take you through the returns procedure which can often be resolved by providing imagery and a clear description of the fault in an email.

You will be asked to return the product (packaged appropriately) to the address below together with a returns reference code provided by the customer service team.

Please do not send your product back to us without contacting our customer service team as they will only acknowledge returned items with a valid return reference number.

exclusions:
nanu shall not replace or repair the goods under the terms of the guarantee in the case of a fault caused through accidental damage, misuse, deliberate damage or negligence or used contrary to the manufacturer’s recommendations and care instructions.

should you need any advice regarding this product, please contact us

 

helpline – 03300419762

Opening Hours:
9.00 – 17.00 monday – thursday
9.00 – 16.00 friday

e-bedding limited
hanson point
hanson close
middleton
m24 2hd

This guarantee does not affect your statutory rights as a customer. The guarantee does not confer any right other than those expressed and in particular we shall not be liable for any indirect or consequential loss or damage.

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