Please retain your receipt as proof of purchase.
If this product has been purchased via nanusleep.co.uk and is unsuitable, within 30 days of purchase, you may return it for a full refund.
you must return the product in its original packaging. returns within the first 30 days are free of charge – just use the returns label provided by us. we will not cover the cost of returns sent without prior authorisation from customer services and a valid returns code.
If a fault develops within 2 years of purchase, please email our customer services team and you will need to return it to the place of purchase for a replacement. All returns must be presented in their original packaging to the address below together with proof of purchase and your contact details.
Should you need any advice regarding this product, please contact the helpline.
9.00 – 17.00 Monday – Thursday
9.00 – 16.00 Friday
Telephone – 03300419762
All faulty products (apart from the exceptions below) will be replaced and returned within 28 days or, if no longer available, substitute an equivalent specification or value towards the purchase of a new product.
Nanusleep shall not be held liable to replace or repair the goods under the terms of the guarantee in the following cases:
* Fault caused through accidental damage, unexpected wear and tear, misuse, deliberate damage or negligence or used contrary to the manufacturers recommendations and care instructions.